Refund / Digital Content Policy
How refunds, subscription cancellations, and immediate digital delivery work for paid AstroNatalChart products.
1. Scope
This policy applies to paid AstroNatalChart digital products, including one-time reports, generated astrology interpretations, premium access, subscriptions, and similar digital content bought through astronatalchart.com or connected AstroNatalChart products.
2. Immediate Digital Delivery
Most AstroNatalChart purchases are digital content generated or made available immediately after payment. At checkout, you may be asked to confirm that you want immediate delivery and that you understand this can remove your right to withdraw or receive a refund for that digital content to the extent permitted by applicable law.
3. General No-Refund Rule for Delivered Digital Content
Because reports and premium content are generated, unlocked, or delivered immediately, we generally do not provide refunds after digital content has been delivered, accessed, generated, downloaded, or made available. This includes refunds requested because you changed your mind, entered incorrect birth data, disliked an interpretation, did not use the product, forgot to cancel a subscription before renewal, or expected astrology content to guarantee a particular outcome.
4. Subscriptions
Subscriptions renew automatically until canceled. You may cancel future renewals through the available account, payment portal, or support process. Cancellation stops future charges but does not automatically refund the current billing period or unused time, unless required by law or expressly approved by us. You should cancel before the renewal date if you do not want the next period to be billed.
5. When We May Review a Refund Request
We will review refund requests when required by law and may also review cases such as duplicate charges, unauthorized or fraudulent charges, paid digital content not delivered because of a problem on our side, a checkout or subscription billing error caused by our systems, or a product materially not as described. If an issue can be fixed by restoring access, regenerating a report, correcting a delivery problem, or providing support, we may offer that remedy before a refund.
6. Non-Refundable Situations
Unless applicable law requires otherwise, refunds are not available for delivered or accessed digital reports, incorrect birth data supplied by the user, dissatisfaction with entertainment or self-reflection content, technical issues caused by user devices, browsers, extensions, or network settings, failure to cancel before renewal, account sharing or loss caused by the user, or purchases made through third-party stores where that store controls refunds.
7. Third-Party Payment and Store Rules
Stripe, Telegram, browser extension stores, app stores, banks, card networks, and other payment or distribution providers may apply their own rules, review processes, timelines, and refund methods. If you bought through a third-party store or payment provider, the refund may need to be handled through that provider.
8. How to Request Help
Contact contact@astronatalchart.com with the email or account used for purchase, order or payment reference if available, purchase date, product name, and a clear description of the issue. We may ask for additional information to verify the purchase and investigate the request.
9. Chargebacks
Please contact us first if there is a billing or delivery issue. Chargebacks can delay resolution because payment providers may lock the transaction while they investigate. We reserve the right to suspend access connected to disputed, reversed, or fraudulent payments where permitted by law.
10. Mandatory Consumer Rights
Nothing in this policy limits mandatory consumer rights that cannot be waived under applicable law. If a law requires a refund, withdrawal right, repair, replacement, price reduction, or other remedy, we will follow that law.
